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Automotive service / Case study

J&T Auto Service

Live website

Start with the driver. Not the diagnosis.

“I like the colors and it’ll be helpful to my customers.”

Jeremy, J&T Auto Service

A service website that turns an unfamiliar car problem into a clear place to start.

My contribution

Website design and development, service organization, and customer-facing content. The implementation brings symptom-led guidance, service pages and a direct calling path together.

View live website (new tab)
Under the surface
J&T Auto Service website with a car-trouble headline, a Call J&T action, and a strip of repair services
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J&T Auto Service / Live website

Start with the driver. Not the diagnosis.

Choose a decision above to see the thinking behind the interface.

Preview captured from the local website source in October 2026. Calls are the primary inquiry path; the site does not provide an online booking form.

Service design / Decision making

Start with what the driver needs to know.

Message, navigation and a direct call action each answer a different customer question.

01
The customer’s question

Do I need to know what’s wrong with my car?

Recognize the concern first.

The opening starts with car trouble, then reassures drivers that they do not need to diagnose it. The language meets people at the point of uncertainty.

In the interface

A clear page heading and supporting copy put the customer’s question before the service terminology.

02
The customer’s question

Where can I find the right kind of help?

Make the services easy to find.

A visible service strip connects the introduction to specific repair information. Drivers who know what they need can take a direct route.

In the interface

Ordinary links lead to dedicated service pages, including maintenance, brakes and diagnostics.

03
The customer’s question

What should I do next?

Make the call the clear next step.

A high-contrast call action sits beside the explanation. It connects interest with a real conversation without implying an online appointment has been booked.

In the interface

A telephone link opens the visitor’s calling application on supported devices.

Evidence / The work in use

Follow the details.

Student-focused information in the J&T website sourceOpen full artifact (new tab)
Website source capture · supporting an additional visitor need
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